Shipping policy

Last updated: September 18, 2026

At HOUSE OF DALGAARD, we are committed to processing and delivering your order as quickly and smoothly as possible.

Order Processing

We aim to process all orders within 24 hours of receiving your order.

Orders are processed on business days. Orders placed during weekends, public holidays, or periods of exceptionally high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.

Shipping

We currently offer shipping throughout the European Union.

Estimated delivery times are:

3–8 business days, depending on the destination.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of HOUSE OF DALGAARD's control, including carrier delays, public holidays, customs procedures where applicable, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and the applicable shipping method.

The total shipping cost will always be displayed before you complete your purchase.

Tracking

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Please allow some time for the tracking information to become active and update after your order has been handed over to the carrier.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at info@houseofdalgaard.com and include your order number.

We will assist you in locating your shipment and, where appropriate, contact the shipping carrier to investigate the delay.

If your tracking information indicates that your order has been delivered but you have not received it, please first check whether the parcel has been left in a safe place or with a neighbour before contacting us.

Incorrect Delivery Information

Please ensure that your delivery address and contact information are correct before completing your order.

If you notice an error in your delivery information, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and its contents and contacting us as soon as possible at info@houseofdalgaard.com.

We will assess the situation and assist you with the next steps.

Returns

We offer a 30-day return period.

For full information regarding eligibility, conditions and the return process, please refer to our Returns & Refunds Policy.

Contact

If you have any questions regarding your order or our shipping policy, please contact us:

HOUSE OF DALGAARD
Email: info@houseofdalgaard.com

We will be happy to assist you.

HOUSE OF DALGAARD
Beauty, thoughtfully made.