Refund policy


At HOUSE OF DALGAARD, we offer free returns within 30 days of receiving your order.

How to request a return

If you wish to return an item, please send an email to info@houseofdalgaard.com within 30 days of receiving your order.

In your email, please include:

  • Your order number

  • The product(s) you wish to return

  • The reason for the return (provide pictures if received damaged or wrong item)

Once we have received and reviewed your return request, we will send a return label to the same email address you contacted us from.

You can then print the return label and attach it to your parcel, or use the digital label where supported by the selected parcel shop.

Please make sure that your return complies with our Returns & Refund Policy, including the applicable requirements regarding the condition of the product, original packaging and packaging seals.

Items returned to us without first requesting a return will not be accepted.

You can always contact us at info@houseofdalgaard.com if you have any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.

Any issues must be reported within 5 business days of receiving your order.

Exceptions / Non-Returnable Items

Certain types of goods cannot be returned, including perishable products (such as food, flowers, or plants) and customised products (such as special orders or personalised items).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions regarding whether your specific item is eligible for return.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you have received and, once your return has been accepted, make a separate purchase for the new item.

EU 14-Day Right of Withdrawal

Regardless of the above, if your order is shipped to a destination within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing an explanation.

As above, the item must be returned in the same condition in which you received it. It must be unused, with its original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at info@houseofdalgaard.com.